bm77 Privacy Policy
Here is a complete description of how your personal information is collected, used, stored, and protected on the bm77 platform.
This privacy policy was last updated: January 2026. bm77 reserves the right to change this policy at any time — if you continue using the platform after any change, you will be considered to have agreed to the new terms.
Introduction and Consent
bm77 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy describes how we collect, process, store, and protect the personal information of users of our website (bm77.lat).
By using our website or registering an account, you are voluntarily consenting to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy has been prepared in alignment with applicable data protection principles in Bangladesh and reflects our commitment to the privacy of our users.
What Information We Collect
Information provided at registration
When you open an account at bm77, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka / BDT)
Financial and identity verification information
To complete transactions and for identity verification (KYC), we may collect:
- National ID card (NID) or passport copy
- bKash / Nagad / Rocket / Upay account number or bank details
- Deposit and withdrawal transaction history
- Proof of address (where applicable)
Technical and usage information
When you visit our platform, our system automatically collects:
- IP address and device type
- Browser version and operating system
- Pages visited and session duration
- Referral URL (where you came from)
- Cookie and session data
Gaming activity information
To improve your gaming experience and ensure responsible play, we record:
- Type and history of games played
- Bet amounts and outcomes
- Bonus usage records
- Session duration and activity patterns
How We Use Your Information
bm77 uses your personal information for the following legitimate purposes:
Account management
We use your information to create, verify, maintain, and secure your account.
Transaction processing
To securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Providing customer support
We use your information to resolve your queries and address issues through 24/7 live chat.
Ensuring responsible gaming
To assess addiction risk and, where necessary, impose restrictions to ensure your protection.
Platform improvement
To continuously improve our games, bonuses, and services by analysing user experience.
Fraud prevention
To detect suspicious activity and protect your account from unauthorised access.
Cookie and Tracking Technology
The bm77 website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device when you visit our site.
Types and purposes of cookies
- Essential cookies: Essential for maintaining login sessions, security verification, and the basic operation of the platform.
- Functionality cookies: To remember your preferences (such as language and theme) and provide a personalised experience.
- Analytics cookies: To analyse website traffic and understand which pages are visited most.
- Security cookies: To detect fraud, prevent CSRF attacks, and ensure secure transactions.
Cookie controls
You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause certain important features of the platform, such as login and transactions, to not work properly.
Information Sharing with Third Parties
bm77 does not sell, rent, or commercially transfer your personal information to third parties. However, in the following limited circumstances we may share certain information:
- Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
- Game providers: Minimum necessary session data for managing gameplay with partners such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming.
- Legal obligations: Disclosure of information in accordance with applicable law in response to a court order or a legitimate request from a competent authority.
- Fraud prevention agencies: To assist with legitimate investigations related to anti-money laundering (AML) and fraud detection.
- Technical service providers: For hosting, cybersecurity, and technical support under strict confidentiality agreements.
Any third party is required to comply with our privacy standards and may not use your information for any other purpose.
Data Security Measures
bm77 follows industry-standard technologies and practices to protect your personal and financial information. Our security framework includes:
SSL/TLS Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Two-factor Authentication
Additional security verification for sensitive operations.
Secure Data Storage
All stored data is kept in encrypted databases.
Round-the-clock Monitoring
A 24/7 security team monitors any unusual activity.
Regular Security Audits
Our systems are regularly tested by independent security experts.
Data Retention Period
bm77 retains your personal information only for as long as is necessary to provide services and meet legal obligations:
- Account information: For the duration your account is active and for a defined period after it is closed.
- Financial transaction records: Retained for an extended period in accordance with legal requirements.
- Gaming history: Retained for a defined period for dispute resolution and responsible gaming monitoring.
- Technical logs: Retained for a short period for security analysis.
- Self-exclusion information: Information of users who have activated self-exclusion or a cool-off period is retained even after the exclusion period ends.
When the data retention period expires, we securely delete or permanently anonymise the information.
Your Privacy Rights
bm77 respects your privacy rights. You have the following rights over your personal information:
Right to access information
You may request a copy of your personal information held by us at any time. We are required to provide it to you within a set timeframe.
Right to correct information
If any information stored about you is inaccurate or incomplete, you may request that it be corrected.
Right to delete information
In certain circumstances you may request the deletion of your personal information, though this may not apply where legal obligations exist.
Right to object to processing
You are able to object to and stop the use of your information for marketing or profiling purposes.
Right to data portability
You have the right to request that your information be provided in a structured and readable format.
Right to restrict processing
You may restrict processing during a dispute over the accuracy of information or where the legal basis for processing is in question.
To exercise any of the above rights, please contact us at [email protected] or speak with our support team via 24/7 live chat. We will process your request as quickly as possible.
Protection of Minors
21+ age requirement
The bm77 platform is for users aged 21 and above only. We do not collect personal information from minors. Our registration process includes age verification.
If we confirm that a minor's information has entered our system, we will immediately close that account and delete all related information.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
Changes to the Privacy Policy
bm77 reserves the right to update or change this privacy policy as needed. In the event of changes, we will:
- Update the date on this page;
- For significant changes, endeavour to notify registered users by email or at login;
- If you continue using the platform after a change, you will be considered to have agreed to the new policy.
We therefore recommend that you visit this page regularly to stay informed about the latest privacy policy.
Contact Us
If you have any questions about this privacy policy or any requests regarding your information, please contact us.
Live Chat Support
Our support team is ready to help you 24 hours a day, 7 days a week in Bengali via live chat.
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For more information, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.